Important: Important Notice: Monday 7th July 2025

Over the last few months, we have been operating a "Modern Access General Practice Model". This enables us to collect information about any medical or administrative requests, providing the most appropriate care, with the most appropriate professional, in the most appropriate time frame. We understand this change has been challenging for patients and staff; however, the new system enables us to prioritise your requests rather than an outdated "first come, first serve" system. We have also been able to offer more same day appointments. 

From Wednesday 9th July 2025, we will switch to a new triage platform called Anima. This change offers a more streamlined user interface with fewer rejections compared to previous platform. You can access Anima through the website or NHS app. This is the preferred and recommended route to contact us. To improve accessibility we will allow telephone calls to the practice to request appointments. A receptionist will take down the same information as you would enter in the triage system. This information will be reviewed by a GP and you will not be given an appointment during this call. As a result of this change, we expect that our telephone waiting times will increase significantly. We are also in the process of acquiring tablets which will be installed in our reception area so appointments can be requested if you do not have access to the internet and do not wish to wait in the telephone queue.

The triage hours will open from 7am until 12pm for all requests. Please be aware that during exceptional demand, we may have to close the system early if we reach capacity. This is to ensure that we deliver care safely. In these instances you will be signposted to alternative services or can contact us on the following working day if safe to wait. I am grateful for your understanding during these changes.

More information here.